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Reference # : 17-00836 Title : Genesys Contact Center Solution Engineer
Location : San Diego, CA
Position Type : Contract
Experience Level : Start Date : 04/18/2017  
 Job Description

Position Title:  Genesys Contact Center Solution Engineer
Project Location: San Diego, CA United States
Contract Duration: 6 Months Contract

Mandatory Skills
Skills and Experience 
  • Genesys Interactive Voice Response Unit is the IVR Application
  • Genesys GPlus Adapter integration with SAP CRM 5.0/SAP CRM7.0
  • Genesys Voice Portal Provisioning Tool
  • Genesys CTI
  • EXPERIENCE - 7+ Yrs experience
  • Manages scope, functional and Non-functional requirement for the support;
  • Significant background and experience in contact center technologies having architected and deployed large multi-site contact centers including direct experience with: telephony, ACD, IVR, CTI, audio and digital contact recording, WFM, multi-site and Omni-channel operations including web chat and email.
  • Experience with Contact center domain on Genesis platform, including Genesis framework, eservices, Genesis routing strategies and composer
  • Experience with delivery and integration of CTI and Multi-Carrier SIP
  • Experience with virtualization and private/public cloud-delivery models
  • Experience in vendor management, software and hardware evaluation, selection, deployment and system monitoring tools
  • Excellent management resolution, problem solving, and troubleshooting skills
  • Highly technical but also possess exemplary communication skills and be able to work at a very detailed level while being able to articulate abstract concepts to the team and senior management.
  • Knowledge of voice and data networking infrastructure elements including SIP, MPLS, Load balancers    
Education Level Required:
Bachelor's degree equivalent technical discipline or equivalent technical experience.