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Reference # : 17-01415 Title : Network Management Operations Help Desk Technician - I
Location : Cary, NC
Position Type : Contract
Experience Level : Start Date : 06/08/2017  
Provide technical support for a Telecommunication Managed Services Customer. Responsible for proactive network monitoring, trouble isolation and resolution of incidents with LAN, WAN, and WLAN technologies. Must have 3+ years hands-on experience configuring, managing, and troubleshooting routers and switches in a fast pace production environment. Requires strong verbal and written communications skills as well as exceptional customer service skills. Need to demonstrate the ability to multi-task and posse strong decision-making skills. This position will start with swiveling tickets between Telecommunication's Incident Management Tool and the customer's Incident Management Tool, and ultimately grow into full network management responsibilities.