Schedule: Full time - but on weekend 12 hours shifts 1:00pm - 1:00am or 2pm-2am. (Friday - Sunday 2pm - 2am or 1pm - 1am)
Duration: 12 months
Manages projects, or specific activities related to projects within given constraints of scope, schedule, budget, and quality through the duration of the project Allocates work among team members and provides guidance on a regular basis Conducts periodic reviews to ensure project is on track and conducts post-project reviews Ensures all project documentation is kept up to date and communicated to the relevant stakeholders on a timely basis Utilizes relevant project management tools, systems, and applications Defines supporting and/or driving process improvements
Typically responsible for module/s of a project or for small to medium project/s Impact is within a significant scope project or part of a function or process Identifies areas of risk/opportunities and influences and implements continuous improvements Maintains awareness of trends, business conditions and internal process and practices impacting project/program(s) Provides over-arching results, recommendations, and documentation Develops recommendations and implements solutions to project/program challenges May facilitate partner alignment and maintain partner relationships
The role is high energy, high engagement with high visibility to global teams, technologies, and leadership. It provides an exceptional opportunity to obtain a full appreciation, insight and understanding of global systems, operations and processes across a global enterprise. This position offers frequent interaction with and visibility from Senior Executive IT management.
Day to Day:
Aggressively drive Major Incidents to resolution in the most efficient manner possible
Work with cross-functional teams, globally, and across cultural boundaries. Act as designated lead process owner as commander of a Major Incident
Hold individual and teams of problem solvers to task on simultaneous technical workstreams with strict, extremely short deadlines
Apply business impact analysis techniques to evaluate impact of high severity problems and/or potential impact of proposed changes
Assist support teams in translating technical impact to business impact and align on priority based on the realized and potential business impact.
Constantly seek clarification and current resolution status and actions plan(s) to ensure accurate and concise communications
Work with all Dell teams in the achievement of the strategic and operational objectives of the group.
3+ years of relevant experience or equivalent combination of education and work experience.
University degree in IT Discipline or equivalent in years of progressive experience in enterprise level IT environments
Strong IT technical background across multiple disciplines
Ability to communicate complex technical information to all stakeholders, including those who do not have a technical background
Strong Command, negotiation, problem-solving, influencing and relationship management skills
Ability to summarize complex technical incidents to an executive level summary in real-time
Ability to work multi-threaded within extremely tight time constraints. Excellent ability to manage multiple high priority efforts/ competing priorities and flexibility to adjust to changing requirements, schedules, and priorities.
Work Environment: Primarily on the phone and working on projects. Different times of the year are busier periods - EOY, EOQ, black Friday releases, etc.
Driving human progress is not just about providing cutting-edge technology it's also about maintaining and supporting it. Our IT Service Operations team provides holistic support and proactive monitoring to maintain the overall health of IT applications, tools and infrastructure in complex global businesses. We are subject matter experts in hardware, data and software, security, information access, system performance and data integrity. We also work in partnership with other IT functions and departments to recommend process improvements and resolve system outages.