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Reference # : 20-01292 Title : Administrative Clerk
Location : Cedar Rapids, IA
Position Type : Contract
Experience Level : Start Date : 09/09/2020  
Description
JOB ID: TYA887323

Job Title: Administrative Clerk
Duration: 6 Month Contract (with extension possible based on performance as well as business needs)
Location: Cedar Rapids, IA

Company Background: Our client, a major employer in the area, is looking for an Administrative Clerk to be part of its team in its North American operations.

Start Date:
10/5/2020 (Start date may be subject to change pending background clearance)

Schedule:
Monday-Friday Hours may range between 8:00am-5:00PM (Subject to change based on business need)

Job Description:
  • Responsible for the processing of various administrative and processing activities generated via various queues. This includes electronic and paper work queues, system reports, databases and incoming correspondences.
  • Meet compliance expectations for all Standard Operating Procedures as well as Policies and Procedures (FOPP).

Duties and Responsibilities:
Fulfills all assigned customer account related requests in a timely manner. Examples of tasks may include:
  • Transact customer account maintenance requests received in electronic work queue or file; may include DMS (Document Management System), Outlook email, Excel, etc.
  • Fulfill customer document requests using approved processes and procedures.
  • Ensure customer account privacy standards are maintained.
  • Handle incoming customer paper correspondences, including returned mail, following all established guidelines and procedures.
  • Use email, electronic queue, fax and hardcopy processes as appropriate.
  • Perform related duties as assigned by supervisor.

Requirements:
Education:High school diploma or equivalent experience

Type & Amount of Experience:
  • Ability to follow instructions is important
  • Ability to learn and use new systems is important
  • Strong attention to detail and organizational skills are required
  • Attendance and punctuality are essential for this position
  • Strong Data entry/clerical skills
  • Strong outbound phone basedskills
  • Previous clerical experience helpful
    • Good oral and written communication skills
    • Demonstrated team player
      Software Expertise:
  • Knowledge of Microsoft Office applications (Word, Excel, Outlook) is helpful; have learning agility, able to track and create reports, data entry
  • Proficiency in keyboarding skills expected
    Physical Requirements:
  • Standard office environment: sitting while performing computer work
  • Some walking to different areas of the department as duties require
  • May include delivering paperwork or stack of items