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Reference # : 19-00713 Title : USER ENGAGEMENT ANALYST
Location : PLANO, TX
Position Type : Contract
Experience Level : Start Date : 02/08/2019  
Description
Req ID: TYA705859
Job Title: User Engagement Analyst
Work Location: Plano, TX
Contract Duration: 12 Months+
 
 
Company Background:
Our client, a major employer in the area, is looking for a User Engagement Analyst to be part of a  management team in its North American headquarters.
 
Position Summary
 
  • Help develop technology implementation knowledge  to end users
  • Help develop end user training artifacts, newsletters, monitor and provide information to the technology champions network
  • Help drive self service
  • Act as a liaison and analyst to help improve user adoption of new technologies, and make it easy for users to understand and use in the least boring and most effective way possible
  • Create quick tip self-help materials
  • Coordinate focus groups
  • Creating content for SharePoint site
  • Chair champions network
  • Create surveys
  • Help develop and analyze surveys (what worked in the communication and what didn’t)
  • Help monitor and respond to team shared mailbox
  • Help develop dashboards and decks for executive reporting and meetings
  • Help develop reports
  • Help develop and manage FAQs, How to Guide, Quick Tips. 
     
Must Haves:
  • College degree
  • Analytical experience
  • Ability to take technical information and distill for end user consumption
  • Professional oral and written communication skills
  • Experience using social media for the workplace
  • Experience in scrum/agile environments
  • Enthusiasm
  • Relentless pursuit of advocacy for end users/customers
  • Strong understanding and usage of Microsoft O365 suite of tools 
     
Nice-to-Haves:
  • PowerApps and Flow would be nice to haves