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Reference # : 18-02786 Title : Admin Support Clerk - I
Location : Lake Mary, FL
Position Type : Contract
Experience Level : Start Date : 10/09/2018  
Description
Description: Payroll Administrator ? Employee Payroll Support Team

Work collaboratively in a team environment as part of the Employee Payroll Support (EPS) Team. Respond to payroll inquiries via inbound phone calls and emails and handle employee escalations. This position will interact on a regular basis with employees of all lines of business, HR, Time and Attendance teams and external Vendor Absence Administration personnel. Position performs a variety of activities in support of the functional processes, programs and/or services.

Primary Responsibility ? Payroll Administrator

Answer incoming calls regarding direct deposit, salary changes, special pay, short term disability, and general payroll time reporting inquiries
Responsible for maintaining a high level of professionalism with employees and working to establish a positive rapport with every interaction
Cooperatively interact with peers in HR, Benefits, and Benefit Vendors to resolve employee questions/issues
Accurately update employee call details in the employee payroll support case database
Collaborate with leadership team to stay updated on payroll knowledge and stay informed of any changes in policies/procedures
Impact the bottom line by problem solving and providing first call resolution
Respond timely and accurately to payroll related email inquires
Manage workflow to ensure all payroll inquiry cases are completed accurately and timely follow up is provided to employee
Interact within the Payroll Operations Support and Control teams to discuss change enhancements to existing system processes.
Supports internal and external audit compliance.
Other administrative duties, as required

Skills Required

An Associate Degree or Certified Payroll Professional Certification or FPC or equivalent work experience.
One or more years of experience in HRMS/Payroll Processing/Timekeeping system applications.
One or more years of Customer Service experience.
Ideally, you'll also have:

A Bachelor's degree.
General understanding of required compliance with legal, regulatory, and financial requirements governing functional tasks and activities.
Finance Operations such as Payroll experience.
Experience with end to end payroll processing requirements.
Results oriented, strong sense of urgency, proactive.
Demonstrated ability to manage multiple functions simultaneously.
Possess knowledge of payroll practices, policies and procedures.
Strong quantitative, organizational and analytical skills.
Excellent communication skills.
Team oriented individual who interacts and supports team members, team building.
Demonstrated ability to manage large work volumes, show flexibility to meet processing demands, and adapt easily to change.