Description: Payroll Administrator ? Employee Payroll Support Team
Work collaboratively in a team environment as part of the Employee Payroll Support (EPS) Team. Respond to payroll inquiries via inbound phone calls and emails and handle employee escalations. This position will interact on a regular basis with employees of all lines of business, HR, Time and Attendance teams and external Vendor Absence Administration personnel. Position performs a variety of activities in support of the functional processes, programs and/or services.
Primary Responsibility ? Payroll Administrator
¿ Answer incoming calls regarding direct deposit, salary changes, special pay, short term disability, and general payroll time reporting inquiries
¿ Responsible for maintaining a high level of professionalism with employees and working to establish a positive rapport with every interaction
¿ Cooperatively interact with peers in HR, Benefits, and Benefit Vendors to resolve employee questions/issues
¿ Accurately update employee call details in the employee payroll support case database
¿ Collaborate with leadership team to stay updated on payroll knowledge and stay informed of any changes in policies/procedures
¿ Impact the bottom line by problem solving and providing first call resolution
¿ Respond timely and accurately to payroll related email inquires
¿ Manage workflow to ensure all payroll inquiry cases are completed accurately and timely follow up is provided to employee
¿ Interact within the Payroll Operations Support and Control teams to discuss change enhancements to existing system processes.
¿ Supports internal and external audit compliance.
¿ Other administrative duties, as required
¿ An Associate Degree or Certified Payroll Professional Certification or FPC or equivalent work experience.
¿ One or more years of experience in HRMS/Payroll Processing/Timekeeping system applications.
¿ One or more years of Customer Service experience.
Ideally, you'll also have:
¿ A Bachelor's degree.
¿ General understanding of required compliance with legal, regulatory, and financial requirements governing functional tasks and activities.
¿ Finance Operations such as Payroll experience.
¿ Experience with end to end payroll processing requirements.
¿ Results oriented, strong sense of urgency, proactive.
¿ Demonstrated ability to manage multiple functions simultaneously.
¿ Possess knowledge of payroll practices, policies and procedures.
¿ Strong quantitative, organizational and analytical skills.
¿ Excellent communication skills.
¿ Team oriented individual who interacts and supports team members, team building.
¿ Demonstrated ability to manage large work volumes, show flexibility to meet processing demands, and adapt easily to change.