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Reference # : 18-02527 Title : Lease End Services Clerk
Location : Owings Mills, MD
Position Type : Contract
Experience Level : Start Date : 09/13/2018  
Description
JOB ID:  TYA659700
JOB TITLE: Lease End Services Clerk
CONTRACT DURATION: 7m+
LOCATION: Owings Mills, MD
 
 
 
JOB SUMMARY
Our client, a major employer in North TX, has a branch office in Owings Mills MD where it operates a high volume call center. Our client is looking for a Lease End Services Clerk to work in this call center.
 
Lease End Services -The candidate will be required to manage all inbound calls in an attempt to resolve customer’s debts and/or concerns.
 
 
JOB RESPONSIBILITIES
  • Customer Service/Collections Experience, preferably phone
  • Escalation/Resolution Experience
  • Assertive                                                                                                                                           
  • Strong negotiation skills
  • Case management experience
  • Ability to deliver  consistent and extraordinary service
  • High attention to detail (high quality and low error rates)
  • Ability to work well under pressure/thrives in challenging situations
  • Willingness to adapt to a high speed pace
  • Problem solver
  • Strong work ethic
  • Ability to manage average handle time
  • Flexibility 
     
    IMPORTANT NOTE FOR APPLICANTS
     
    In your resume you MUST provide, for each employer you have worked for, a reason why you left that employment. Resumes without this information will not be considered.