Description: The Primary Role of an Order Entry Coordinator is to key quality orders in a timely manner for new and existing customers. OECs are focused on SLA attainment and quality. The Order Entry Coordinators are responsible for reviewing the technical details, paperwork and pricing accuracy to ensure the order is ready for entry into the various systems. The OEC is responsible for working with other internal departments to resolve any changes or issues that may occur with the order from order creation through Billing Completion.
? Receives, reviews, scrubs all orders before entering into applicable system, ensuring that paperwork is in compliance with established platform guidelines.
? Ensures accurate product information, pricing, ICB requirements and other requirements as determined by the revenue recognition guidelines.
? Reviews and resolves any and all billing holds in a timely and effective manner.
? Initiates corrective action process when the order package is not complete.
? Tracks orders through the entire order entry process.
? Works with other departments to resolve rejects due to system issues or requested in-flight order changes within established resolution guidelines.
? Works in applicable systems to ensure data integrity between all systems.