This position will interact on a regular basis with internal employees, HR, Benefit, Labor Relations and external Vendor managing absence administration personnel. Position performs a variety of activities in support of the functional processes, programs and/or services.
This position is responsible for supporting and providing internal employee payroll support through various employee service channels.
Employee payroll support is offered through telephone conversations and email inquiries from Telecommunication employees about their pay and related time reporting issues. The candidate must have intimate knowledge and experience of customer service, be able to express empathy, and speak clearly and concisely, with both a polite and friendly attitude at all times, in both verbal and written communications. Service Level Objectives are set and monitored with this position.
SKILLS: High level customer service and administrative skills, including Microsoft word and Excel, excellent organizational skills. Call Center experience is a plus
MINIMUM REQUIREMENTS: High school diploma or its equivalent Some college and 1-3 years of experience in customer service and or payroll functions desired. Local candidates only.