Job Description: JOB SUMMARY
Responsible for creation, maintenance, and publishing of company policies, procedures and technical documents (business/functional requirements, instructional materials, online help, procedural guides, product descriptions, etc.) for use by business end users.
ESSENTIAL JOB FUNCTIONS
1.Conduct research by interviewing subject matter experts, reviewing existing documentation, and gleaning information from the system or product being documented.
2.Prepare, edit, and deliver all documentation in accordance with existing editorial styles and document templates.
3.Translate information of medium to high complexity into clear, concise documents appropriate for various target audiences.
4.Create graphics (screen mockups, report samples, etc.) that aid the target audience in understanding the documented material.
5.May provide input concerning GUI design and wording of messages/system changes.
6.May participate in business requirements, functional design, testing, and architecture work sessions, as requested.
7.Maintain internal documentation library. Follows documentation projects through to completion, including approval signoff, loading into production, and archival.
EDUCATION / EXPERIENCE REQUIREMENTS
Bachelor's degree in Journalism, English, Technical Writing, Business Administration or related field is desired. Typically requires 3-5 years of business or technical writing experience and in-depth knowledge of multiple software and graphics packages:
?Microsoft Office (required; expert level with Word)
?Microsoft Visio (recommended; beginner level)
?SnagIt, Axure (recommended; beginner level)
?PDF tools (required; beginner level)
?HTML (recommended, beginner level)
PHYSICAL CONDITIONS/WORKING ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Individuals may need to sit or stand as needed; may require walking, primarily on a level surface, throughout the day; reaching above shoulder heights, below the waist or lifting as required to file documents or store materials; proper lifting techniques required; may include lifting up to 25 pounds for files or paper.
Note any additional physical requirements for the job (e.g. heavy lifting requirements).