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Reference # : 18-00058 Title : ServiceNow Project Manager
Experience Level : Start Date : 08/12/2018  
Description

Needed: ServiceNow Infrastructure Project Manager for Kraft Heinz; 12-16 months; Glenview IL 60025; $80-$90/hr; skirkwood@htpartners.com

 

Title:                                    ServiceNow Infrastructure Project Manager

Period:                                08/05/2018 to 08/03/2019 - Likely extended beyond one year

Bill Rate:                             $80-$90/hr

Work Location:                 Glenview Illinois 60025 (could also split time in the Chicago (AON building) office if desired)

Interview:                           Phone/Skype

 

Horizon Technology Partners, Inc has an immediate opening for a senior ServiceNow Infrastructure Project Manager to work in conjunction with the Infrastructure Project Management team in support of a global ServiceNow rollout across the Kraft Heinz organization.  In this role you will lead the IT Project and execution of the Service Now project over the next 12– 16 months.  Extensive experience with the ServiceNow implementations is a must.  Qualified candidates will be able to clearly explain and translate information to Service now from the legacy system. Experience with legacy system Remedy is a plus.  Experience implementing Change Management, Incident Management, Service Management, Self-help portal, Knowledge database, SLA reporting and Tracking is expected.  PMP or professional Project Management training is a plus!

 

Responsibilities:

- Accountable for overall success of the Service Now Project

- Work with various Business work streams to clearly identify infrastructure, application and technical requirements

- Maintain IT's strategy and methodology while working with infrastructure SMEs on delivering short term and long term projects

- Troubleshoot various application issues including Business process related concerns

- Coordinate and implement data migration processes

- Track monitor and coordinate resolution to risks and issues impacting project deliverables.

- Elevates risks

- Manage cross functional, multinational, multivendor teams

- Ensure project framework is documented to support BAU processes

- Assures timely delivery of relevant information to the vendors

- Assures transparent cooperation between the vendors

 

Required Skills:

- Extensive experience with the Service NOW implementations is a must, must be able to clearly explain and translate information to Service now from the legacy system. Experience with legacy system Remedy is a plus

- Experience implementing Change Management, Incident Management, Service Management, Self-help portal, Knowledge database, SLA reporting and Tracking.

- Expertise gathering requirements and translating those into configurations for Service Now

- Experience with release schedules and rollout planning

- Testing, defect tracking, and end user acceptance testing

- Self-starter with high levels of drive, energy, resilience and a desire for professional excellence

- The ability to work in a management capacity and a deep level of understanding of the system architecture

-  Previous experience working large complex Infrastructure projects is desirable

- Strong leadership and high sense of accountability (PMP or PMI training is a plus)

- ITIL Certification is a plus - will be doing Project management, some Change management, service requests

- Strong administration and reporting skills

- Strong written and verbal communication skills

- Strong organizational skills

 

Interested candidates should forward their resumes to: skirkwood@htpartners.com