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Reference # : 17-00744 Title : Business Helpdesk-KYC
Location : Tampa, FL
Position Type : Full Time/Contract
Experience Level : Start Date : 04/17/2017  
Description
Position: Business Helpdesk-KYC
Location: Tampa, FL
Contract Duration: Fulltime

Job Description:
  • Supporting the applications as Support engineer L2 Working hands-on , UNIX, SQL, Autosys
  • Thoroughly thinks through and evaluates alternatives, innovative problem resolution, pro-active approach, initiative to resolve problems
  • Works with little direction and supervision, adapts to changing priorities.
  • work in 247 support project WITH KYC APPLICATION KNOWLEDGE 5.
  • Drive investigation of Root Cause Analysis RCA for critical events. Multi-level maintenance process using a Corrective, Preventive, Adaptive Perfective approach.
  • Responsible for sending all Incident notifications as per agreed process. Chair bridge calls for effective coordination, incident resolution, service restoration
  • Develop and maintain standard support procedures and other documentation as required to ensure the support, availability and continuity of IT services to agreed SLAs and KPIs
  • Proactively monitor applications systems to capture potential issues e.g. alerts, performance before they occur, in accordance with monitoring maintenance procedures
  • Ensure completeness of root cause for major critical incidents, and where possible resolve or provide workarounds, suggestions and improvements to mitigate future incidents.
  • Provide technical assistance to team members during the issues
  • Report promptly to management and business partners regarding critical outages until resolution
Education Level Required:
Engineering Graduate Or Relevant Experience.