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Reference # : 19-01047 Title : ITSM Developer/Analyst
Location : Baltimore, MD
Position Type : Full Time/Contract
Experience Level : Start Date : 10/28/2019  
Description
Basic Qualifications:
Minimum knowledge, skills, abilities needed.
  • Bachelor's Degree and 7 years of relevant work experience; Masters and 5 year of relative experience or a minimum 11 years of relevant work experience in lieu of a degree.
  • 5 years of experience or more ServiceNow IT Service Manager (ITSM) development experience
  • 3 years of experience or more using JavaScript
  • 3 years of experience or more with Release Control
  • 2 years of experience or more designing Service Management Workflows
  • 1 year of experience or more with Client/Micro Focus Service Manager 9.4.x
  • Must be US Citizen or US Permanent Resident (Green card holder)
  • Must be able to obtain and maintain a US Public Trust clearance
Preferred Qualifications:
Candidates with these skills will be given preferential consideration.
  • 2 years of experience or more with Universal Configuration Management Database (UCMDB)
  • 2 years of experience or more implementing ServiceNow CMDB
  • 2 years of experience or more gathering requirements for ITSM workflows and development.
  • Experience with ITSM platform migration.
  • Prior Federal government experience.