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Reference # : 19-00031 Title : Cloud Infrastructure Engineer
Location : Greensboro, NC
Position Type : Contract
Experience Level : Start Date / End Date : 04/01/2019 / 03/31/2020  
At Trillium, we assist our clients in finding just the right candidates to fit their needs! They are currently seeking an infrastructure engineer to join their team on a conrtact basis.

  • Create, audit, monitor and manage incident tickets for:
    • Data enhancement
    • SFTP (receive files)/MFT (ship files)
    • Support for Legacy hardware (physical asset management)
    • Support tools that enable DB monitoring (DB team does actual monitoring)
  • Perform access management for enhancements (e.g. network, OS)
  • Perform DR testing, performance testing, and problem management
  • Perform shared data services maintenance and monitoring
  • Perform connection troubleshooting for client/internal users
  • Perform building, deployment, monitoring, and maintenance of infrastructure solutions
  • Work on assigned issues of the appropriate level
  • Follow SDLC when developing configuration management recipes
  • Interact with both clients and practitioners for both solution engineering and issue resolution
  • Demonstrate a strong inclination to automate processes
  • Develop documentation where required
  • Act as point of escalation for incident management process
  • Handle on-call during off-peak hours to respond to support service issues
  • 2+ years of supporting Cloud production environments
  • 1+ years of designing, implementing, and maintain environments with configuration management
  • Knowledgeable in supporting both Windows and Linux environments, scripting, networking concepts, and automation implementations
  • Excellent interpersonal and customer service skills.
  • Ability to problem solve, resolve conflicts, attend to details, and execute
Preferred Skills:
  • Professional certifications (systems administration, networking, cloud, etc.)
  • Knowledge of administering database systems is a plus
  • Knowledge of Splunk, Atlassian products, Chef, Python, C#, Powershell, Restful APIs