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Reference # : 19-00061 Title : IT - HelpdeskDispatcher
Location : New York, NY
Position Type : Direct Placement
Experience Level : Start Date : 01/24/2019  
IT - Helpdesk Dispatcher
You will take ownership of:
Logging all tickets with complete and pertinent details
Acting as the single point of contact to the user for all IT related requests
Answering phones, dispatch ticket queue, & answer emails
Providing resolution to level one incidents
Alerting management when necessary for high visibility and critical issues
Maintaining documentation for all Service Desk and end user processes and procedures
Ability to work in a fast paced environment
Fielding inquiries/problems and provides updates to all users on progress and completion of requests
Following up with users until issue is resolved
Providing a concierge/white glove level of service
Working with all level of users
We expect you to have:
Experience in IT Service Desk for phone support
Ability to work 10 am to 7 pm; extended and flexible hours
Proven experience with, Windows 7/10 and MS Office 2013/2016
Experience in configuring and supporting Blackberry, iPhone and Android devices in Microsoft Exchange based networks
Experience in using a Trouble Ticket system
Excellent interpersonal and customer service skills
Strong written and verbal communication skills
Effective time management skills, motivation, reliability, and a self-starter attitude
We'd love to see:
Desk side support and Financial Services experience
Citrix experience
Airwatch or equivalent MDM experience
Experience working in a 100+ user enterprise environment with a broad range of technologies with a strong focus on Microsoft networking and MS Office applications
Procurement experience
Experience using ServiceNow
Bachelor's Degree in Computer Science or related field

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