The Organizational Change Management (OCM) Lead for Client program is responsible for providing a structured method and approach, guidance, and mentoring to support a successful transition to the new system, enabled business processes and related processes impacted by the software. The incumbent shall orchestrate the change activities and guide the team through the full lifecycle.
This position will play a key role in helping Client program (change initiatives) meet business, schedule and budget objectives. Successful candidate will be working with internal and external counterparts at all levels requiring excellent customer service and communication skills (written and verbal). The position requires highly detail-oriented and organized individual with excellent analytic and problem-solving abilities.
? Create OCM strategy for change management methodology, approach, activities, dependencies and assumptions for key stakeholders to support a successful transition from current environment to the future state.
? Create and execute project plan for all change management team deliverables, including but not restricted to business readiness, training and communications and sustainability.
? Manage all relevant aspects of cross-functional change analysis and documentation. Define activities to support change and transition initiatives.
? Serve as a coach for leaders in helping them fulfill the role of change sponsor.