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Reference # : 18-01132 Title : CRM Solutions Developer II
Location : Phoenix, AZ
Position Type : Direct Placement
Experience Level : Start Date : 06/13/2018  
The CRM Solutions Developer is part of an agile development team, working on the deployment, customization and integration of Microsoft Dynamics CRM in the enterprise. Activities include requirements reviews, design reviews, estimating work, programming to specifications and guidelines, unit testing, and daily status reporting.
Essential Job Functions and Responsibilities

LEVEL 2 - Performs job functions with general supervision
  • Design, maintain and develop moderately complex systems and CRM applications
  • Participate or lead medium projects.
  • Track and resolve processing problems, coordinating with all appropriate areas
  • Assist Users/Analysts with the development of system interface specifications
  • Develop, write and implement processing requirements and post implementation review
  • Develop time and cost estimates and system modification schedules.
  • Create and deliver presentations to staff and management.
  • Responsible for technical and production support documentation in accordance with department standards and industry best practices.
  • Each progressive level includes the ability to perform the essential functions of any lower levels and mentor employees in those levels.
  • Maintain current knowledge on new developments in technology-related industries
  • Participate in corporate quality and data governance programs
  • Participate in on-call rotation
  • The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
  • Perform all other duties as assigned
Required Work Experience
Level 2
3 years Experience in computer / information technology and CRM solutions development
2 years Experience in programming, query design, and database development, ETL Processes and CRM solutions development
Experience in project management

Required Education
  • High-School Diploma or GED in general field of study (Applies to All Levels)
Preferred Work Experience
Level 2
3 years Experience in computer / information technology and CRM solutions development
1 year Experience in project management
Supervisory Experience

Preferred Education
  • Associate's Degree in Computer Science or Business Administration (Applies to Level 1)
  • Bachelor's Degree in Computer Science or Business Administration (Applies to Levels 2 - 4)
Preferred Certifications
  • MS Dynamics Certification (Applies to All Levels)
Required Job Skills (Applies to All Levels)
  • Intermediate skill in use of office equipment, including copiers, fax machines, scanner and telephones
  • Intermediate PC proficiency
  • Intermediate proficiency in spreadsheet, database and word processing software
  • Proficient with developing, deploying, customizing and integrating Microsoft Dynamics CRM
  • Demonstrated proficiency in installing and deploying CRM Organizations
  • Demonstrated proficiency in customizing and creating CRM entities
  • Demonstrated proficiency in understanding and implementing business workflows and processes
  • Demonstrated proficiency in using the either the CRM SDK or plugin platforms.
  • Demonstrated proficiency with Microsoft .NET 3.5+ development using C#
  • Create unit tests for new and existing code
  • Review and understand detailed business, functional and technical requirements
  • Debug and repair simple to complex defects
  • Present designs and code for review
  • Provide production support for simple to intermediate incidents
  • Accurately document code, unit tests and other assigned work
  • Intermediate knowledge of Microsoft SQL databases.
  • Intermediate proficiency in SSIS, Data Transformation Services, T-SQL, Redgate, stored procedure development, tuning, enterprise data modeling and schema change management.
Required Professional Competencies (Applies to All Levels)
  • Strong analytical skills to support independent and effective decisions
  • Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints.
  • Perseverance in the face of resistance or setbacks.
  • Effective interpersonal skills and ability to maintain positive working relationship with others.
  • Verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
  • Systems research and analysis. Ability to write and present business intelligence documentation
  • Demonstrate the ability to stay current on global threats and vulnerabilities.
  • Experience working with and managing third parties
  • Knowledge of business requirements development and user acceptance testing.
  • Maintain confidentiality and privacy
  • Analytical knowledge necessary to generate reports based on available data and then make decisions based on reported data
Required Leadership Experience and Competencies
  • Facilitate and resolve customer requests and inquiries for all levels of management in Corporation. (Levels 2 - 4)
Preferred Job Skills (Applies to All Levels)
  • Advanced skill in use of office equipment, including copiers, fax machines, scanner and telephones
  • Advanced PC proficiency
  • Intermediary to advance knowledge in Microsoft Dynamics application
  • Advanced knowledge of Microsoft Applications and Suites, Windows Server, and Microsoft SQL databases.
  • Experience with external facing portals
  • Experience with multiple authentication scenarios in CRM
  • Experience with Dynamics custom actions, particularly integrating portals with CRM actions
Preferred Professional Competencies (Applies to All Levels)
  • Advanced systems research and analysis expertise
  • Impeccable project management skills
  • Solid technical ability and problem-solving skills
  • knowledge of internal departments and operations
U.S. Locations: Global Locations:
Hauppauge, New York
Newark, Delaware
New York, New York
Tempe, Arizona
Hyderabad, India
Montego Bay, Jamaica