DOCUMENT PROCESSING SUPERVISOR
Supervise the staff and activities of the Document Processing Center, coordinate with departments to inventory records and assess record needs, and schedule and coordinate Document Processing Technicians to provide efficient and accurate document scanning services for County Departments under basic supervision.
TYPICAL CLASSIFICATION ESSENTIAL DUTIES:
· Supervise the staff and activities of the Document Processing Center and review and prioritize department requests for records management services.
· Work with departments on evaluating and updating document retention schedules, process records for destruction, disposition, and transfer, and assist in updating policies to assure compliance with state records guidelines.
· Maintain work logs and create reports on production statistics.
· Work with the Arizona Library of Archives to assure County compliance with records imaging and retention policies.
· Supervise and schedule the activities of assigned staff, train and coach staff, monitor work, develop staff skills, evaluate performance, assign and review projects, and audit work product.
· Provide guidance and technical expertise to staff on document formats, hardware, and software issues.
· Plan projects and report status, coordinate with customers for project analysis and planning, evaluate overall department projects, and adjust workload as needed.
· Verify quality of scanned documents and review accuracy of keywords, quality of scanned image, and indexing.
· Order supplies and maintain specialized scanning equipment.
· Perform work of Document Processing Technician as needed to meet workload demands.
· Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
· Perform other related duties as required.
MINIMUM REQUIREMENTS TO PERFORM WORK:
· High school diploma or GED equivalent.
· Three (3) years of document imaging and computer experience.
· Associate's degree in Business or Public Administration.
· Valid Arizona State Driver's License.
Knowledge, Skills and Abilities:
· Knowledge of principles and practices of project management, record keeping, and file maintenance.
· Knowledge of Arizona Library of Archives rules and policies for records imaging and retention.
· Knowledge of customer service standards and protocols.
· Skill in operating computer systems and basic software applications.
· Ability to provide effective customer service and deal tactfully and courteously with the public.