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Reference # : 20-02220 Title : IT Coordinator II [USD]
Location : Washington, DC
Position Type : Contract
Experience Level : Start Date / End Date : 02/03/2020 / 06/30/2020  
Position Overview:
The HQ Departmental Information Technology Coordinator (ITC) will serve as the primary support resource for all technical IT matters under his/her purview in Washington, DC. The ITC will provide ongoing support for his/her respective department and any visiting staff from Country Offices who are working with the same department.

Essential Job Functions:
Be the primary point of contact on all matters related to hardware, software, and communications support for the department
Work closely with other IT support elements (such as ITS IT Client Services, IT Service Desk, and Mobile Kiosk)
Assist in the decision making/planning process of IT needs at the beginning/end of each fiscal year
Order standard IT equipment for the department and see to the disposal of retired equipment
Maintain a proper inventory of all IT related equipment and software, which is reported to CIT on a quarterly basis
Participate in the evaluation and piloting of new products and services (both hardware and software)
Identify and propose IT applications that support the Departments work to CIT and assist in the development and implementation of the application
Provide IT training for staff members, particularly for newly hired staff
Administer information security standards, including requesting IT accounts (Notes and Windows), SecurIDs, and remote connectivity accounts (as applicable)
Coordinate with Banks Telecom Service unit to set up, transfer, and discontinue voice and data communication for the staff in the office and at home for Business Continuity designees
Provide expertise on all Standard Software and Corporate applications
Follow up on all fixes and repairs on IT products in the department
Setup video-conference, audio-visual equipment, and other electronic devices for presentations or conferences
Prepare laptop PCs for mission travel
Train laptop users in remote access systems, such as SSL VPN, Fiberlink, and Webmail and Notes replication
Disseminate IT information to departmental staff
Assist in departmental moves of IT hardware and communications
Attend expert training when required and maintain a working knowledge of the IT trends in the business relevant to supporting the IT standards
Adhere, advise, and enforce the technology standard requirements and procedures.
Assist staff in procurement of cell phones and Blackberry devices
Ensure that the integrity and security of Systems are not compromised from within or outside the corporation.
Collect feedback on IT services from clients, utilizing surveys and Expos.
Use the Remedy call tracking system to track work and analyze reports to identify problem areas and training opportunities.
Assist staff in use of scanners, digital senders, and Bloomberg terminals (as applicable)
Monitor voice and data communication usage charges for the department (if applicable)
Assist the budget analyst in preparing requisitions for procuring hardware and software for department use
Administer space usage, both with corporate shared network drives and Notes email archive
Serve as the Departments Software Asset Management (SAM) Custodian, with the following responsibilities:
o Ensure compliance with SAM Policy, and SAM Process and Procedure Manual. 
o Proactively manage their software asset base throughout the entire software asset management lifecycle, supporting software assets analysis and reporting required by Business Software Asset Manager for respective Dept/Unit/VPU(s)
o Act as control point for software asset tracking
o Keep up to date records for all software assets owned by respective Dept/Unit/VPU
o Conduct periodic inventories of all software assets owned by respective Dept/Unit/VPU
o Ensure the careful use and safekeeping of all software assets owned by respective Dept/Unit/VPU
o Assign software assets to individual staff and ensuring prompt reclamation upon staff departure in line with SAM Policy, and SAM
o Process and Procedure Manual
o Ensure all assets are inventoried in a timely fashion and that the results of the inventory are promptly entered in the Definitive
o Software Library, License Database, and Software Catalog
o Follow established inventory process, as described in the SAM Process and Procedure Manual
o Ensure that all desktop application and network support are performed
o Be responsible for: issues concerning the maintenance and implementation of IT standards, knowledge sharing, coordination with CIT, and departmental training

Educational and Technical Qualifications:
Education: Bachelors degree in Computer Sciences, Electronics & Communication Engineering, Information Systems Management, or related field
Role Specific:
Experience: 2+ years of experience in a technical environment or in the area of customer support in a technology environment. 
Hands-on experience with resolving common problems in the area of Computer Hardware, Notes EM systems, Remote Access, and Network communications

Certification Requirements:
Industry certifications such as A+.MCP , CLA, ITIL Foundation, etc. (preferred)

Required Skills/Abilities:
Excellent communication skills
Ability to guide a team of IT members to achieve results