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Reference # : 18-07294 Title : Production Services Manager
Location : Plano, TX
Position Type : Direct Placement
Experience Level : Start Date : 08/09/2018  
Assignment Detail
Industry:Financial ServicesJob Category:Finance / Accounting
Production Services Manager
Grab the opportunity to achieve your full potential! Eclaro is looking for a/an Production Services Manager for our client in Plano, TX.
Eclaro’s client is one of the world's largest financial institutions, committed to providing the tools and services that bridge the gap between customers and their goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
  • Lead the incident resolution, manage the bridge line and effective and timely communication to stakeholders
  • Effectively manage day to day support issues and manage communication between team and business
  • Build efficient working relationships with other Production Support teams and DEV teams globally within and across GMT
  • Manage site specific requirements that include Audits, compliance, IT risks related activities
  • Contribute as team lead in global management meetings and ensure that expectations, targets agreed globally are communicated and achieved for the team
  • Accept accountability for the program success (budget, schedule and quality, manage and track the progress of multiple project tasks)
  • Ensure uptime of the applications in accordance with the SLA's
  • Work with other support and development teams to troubleshoot issues and provide optimal solutions
  • Efficiently do multi-tasking where the team member will have to handle multiple requests from various sources
  • Work with global technology heads and support groups to onboard resources and effectively manage learning/skill needs
  • Team members' skill development
  • Ensure that all dependencies and associated risks are well understood and the impact is well communicated
  • Maintain rigorous change control procedures and manage change requests
  • Prepare weekly, monthly, and/or quarterly status reports and discuss those within team and in the management meetings
  • Opportunities where synergies and efficiencies might be generated across the organization
  • Commitment to following ITIL processes such as Incident, Service Request, Major Incident, Problem and Change Management
  • Seeks to optimize performance by finding efficiencies through automating processes and building tools to simplify daily tasks
Required Skills:
  • Experience of working as production support lead for at least 3-4 years in global team setup
  • Experience in banking environment as business aligned application support lead
  • The candidate must have demonstrated strong leadership qualities in leading the production support team, managing the production support environment
  • Good experience in managing stakeholders like business, operations and dev teams globally
  • Must have worked as hands on production support analyst in the past
  • Able to manage incidents end to end
  • The candidate should be confident in running incident, providing updates to senior management and follow the defined process
  • Strong IT technical skills and hands on experience in UNIX, SQL and/or Python
Required Qualifications:
  • Qualification: B.E. or B.Tech/M.Tech
  • A proactive approach to problem solving and think innovatively
  • Previously delivered and implemented Technology Support Models in a global delivery model (onshore-offshore) with a strong understanding of large and complex applications
  • Track record at leading teams into a centralized support model
  • Leadership qualities to lead a talented group of associates and provide for a vision for the group
  • Strong IT technical skills based on formal academic qualification
  • BCP/DR management and testing experience preferable
  • Experience working in an Agile delivery methodology
Interested in applying? Contact Adrian Miranda at now.
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.


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