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Cisco VoIP Engineer
Ref No.: 17-00767
Category: IT jobs
Location: Philadelphia, Pennsylvania
Start Date: 07/12/2017
We are currently looking for 2 Cisco VOIP Engineers to work in Philadelphia, PA.  If you are currently interested or know anyone interested please email your word copy resume to
Cisco VoIP Engineer (2)
Responsibilities (include but not exclusive to the following):     
  • Work with Senior Engineer to Implement, and/or maintain Cisco Unified Communications systems including but not limited to CUCM, CUC, UCCE, CUIC, CUPS, CUBE, CER, CVP, IM&P, Finesse, Jabber, etc
  • Provide project design, development and installation support for Moves, Adds and Changes
  • Maintain and support Cisco's IP Telephony and IPCC Contact Center Enterprise and all related Cisco IP telephony infrastructure
  • Lead voice project resource for office moves and Acquisition including coordination of circuit installations and turn-ups, design call flows, based on business requirements and within USI Standards.
  • Support preventative maintenance programs, disaster recovery plans and redundancy plans.  Maintain and test these plans regularly.
  • Perform the necessary documentation additions, updates and deletions to the in-house documentation
  • Ability to troubleshoot Cisco Networks to diagnose root cause and resolve telephony issues.
  • Willingness to work extended hours as workload and deadlines require; be on-call 24x7.
  • Perform level 3 technical support and escalation for network and telecommunications voice issues.
  • Perform operational and administration tasks and configuration changes.  Recommend operational enhancements.
  • Monitor and maintain our ticketing queue responding within service level requirements.
Key Skills Required
  • Cisco Voice \ Collaboration certification is preferred (CCNA-Voice, CCNP-Voice)
  • BA/BS degree in technical discipline preferred
  • At least 3 years of Cisco Unified Communications troubleshooting, design and configuration experience
  • Experience with Cisco CUCM, Unity Connect, Cube, Contact Center Enterprise
  • Telecommunications configuration, design and troubleshooting.
  • Familiarity with server operating systems (Linux, Windows) and application software
  • Understanding of networking concepts and tools used for monitoring and troubleshooting
  • Knowledge of voice and data communication protocols (H.323, SIP, LDAP, RTP, QoS)
  • Cisco IOS experience required
  • Strong organizational skills, excellent communication and people skills
  • Must be able to multitask, manage multiple projects and shifting priorities
  • Ability to work independently or in a team environment