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Cisco VoIP Engineer
Ref No.: 17-00767
Category: IT jobs
Location: Philadelphia, Pennsylvania
Start Date: 07/12/2017
Hello,
 
We are currently looking for 2 Cisco VOIP Engineers to work in Philadelphia, PA.  If you are currently interested or know anyone interested please email your word copy resume to william@itavalon.com
 
Cisco VoIP Engineer (2)
Responsibilities (include but not exclusive to the following):     
  • Work with Senior Engineer to Implement, and/or maintain Cisco Unified Communications systems including but not limited to CUCM, CUC, UCCE, CUIC, CUPS, CUBE, CER, CVP, IM&P, Finesse, Jabber, etc
  • Provide project design, development and installation support for Moves, Adds and Changes
  • Maintain and support Cisco's IP Telephony and IPCC Contact Center Enterprise and all related Cisco IP telephony infrastructure
  • Lead voice project resource for office moves and Acquisition including coordination of circuit installations and turn-ups, design call flows, based on business requirements and within USI Standards.
  • Support preventative maintenance programs, disaster recovery plans and redundancy plans.  Maintain and test these plans regularly.
  • Perform the necessary documentation additions, updates and deletions to the in-house documentation
  • Ability to troubleshoot Cisco Networks to diagnose root cause and resolve telephony issues.
  • Willingness to work extended hours as workload and deadlines require; be on-call 24x7.
  • Perform level 3 technical support and escalation for network and telecommunications voice issues.
  • Perform operational and administration tasks and configuration changes.  Recommend operational enhancements.
  • Monitor and maintain our ticketing queue responding within service level requirements.
Key Skills Required
  • Cisco Voice \ Collaboration certification is preferred (CCNA-Voice, CCNP-Voice)
  • BA/BS degree in technical discipline preferred
  • At least 3 years of Cisco Unified Communications troubleshooting, design and configuration experience
  • Experience with Cisco CUCM, Unity Connect, Cube, Contact Center Enterprise
  • Telecommunications configuration, design and troubleshooting.
  • Familiarity with server operating systems (Linux, Windows) and application software
  • Understanding of networking concepts and tools used for monitoring and troubleshooting
  • Knowledge of voice and data communication protocols (H.323, SIP, LDAP, RTP, QoS)
  • Cisco IOS experience required
  • Strong organizational skills, excellent communication and people skills
  • Must be able to multitask, manage multiple projects and shifting priorities
  • Ability to work independently or in a team environment