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Application Specialist II
Ref No.: 17-00320
Location: Providence, Rhode Island
Position Type:Right to Hire
Start Date: 03/29/2017
Hello,
 
We are currently looking for a Technical Support to work in Providence, Rhode Island.  6+ month contract and could potentially go longer or turn into direct hire.  If you are currently interested or know anyone interested please email your word copy resume to william@itavalon.com .
 
Application Specialist
POSITION PURPOSE:
Individual will manage the day-to-day support of various applications and will be the point of contact for technical support and troubleshooting which includes questions of application functions, configuration options, troubleshooting, updating tickets, closing out issues, etc. Individual will also support the Manager, Business Systems Application Development with our projects and work efforts as required. .
EEO / VETERANS / DISABLED
ESSENTIAL FUNCTIONS AND BASIC DUTIES:
  • Provide Second Level production support for all supported applications
  • Provide systems analysis, design, specifications and development for all supported applications
  • Liaison for applications supported with Software vendors
  • Manage outside resources brought in to work on capital projects and service requests
  • Participate with the Quality Assurance, Technical Services, Operations and Application Development staff to create work plans to support strategic initiatives, business plans and emerging business needs
  • Communication with the Business, IS Department, and sub-departments by participating in project team meetings
  • Participate in training for future development and expertise
  • Close cooperation with peers within IS to ensure fully integrated and non-duplicative information processing and delivery
  • Training support for Quality Assurance, User Acceptance and Help Desk as needed
POSITION SPECIFIC COMPETENCIES:
  1. Analytical Skills – Demonstrated ability to gather, enter, relate and compare data from different sources and ensure data is reliable, complete and accurate. Identifies issues, secures relevant information, analyzes relationships between or among elements, and provides appropriate interpretations.
  2. Communication Skills – Strong oral, written, presentation, and listening skills. Demonstrated ability to present information in a clear, concise, and compelling manner that commands attention and respect. Exhibits empathy and self-awareness, and has the ability to convincingly persuade and influence others.
  3. Continuous Learning – Demonstrated belief in and commitment to an attitude and process of regularly learning new information, techniques and methods designed to enhance own or others job performance.
  4. Customer Service – Creates and operates within high standards for quality customer service; regularly speaks with internal and external partners and promptly acts on feedback.
  5. Driving Continuous Improvement – Demonstrated ability to implement ways to measurably improve the quality of systems, processes and procedures in an effort to improve the organization's overall performance.
  6. Planning and Organizing – Demonstrated ability to develop strategies and schedules for achieving goals and meeting deadlines. Anticipates obstacles to goal attainment. Demonstrated ability to think ahead, monitor own and others progress and make adjustments when necessary.
  7. Problem Solving – Demonstrated ability to accurately analyze and identify obstacles or issues, take corrective action, and resolve a problem or situation in a manner that addresses the customer's needs within the operating guidelines of the company.
  8. Systems Thinking – Ability to integrate various business operations and processes; does not act with silo or functional thinking; able to see all the pieces of the operational puzzle and determine how they fit together. Demonstrated spirit of partnering with other functional areas to ensure overall banner success and goal attainment.
QUALIFICATIONS:
EDUCATION/CERTIFICATION:
Bachelor's degree preferred, or a combination of related education and experience
EXPERIENCE REQUIRED:
3-5 years of progressive related IT experience
SKILLS/ABILITIES:
  • Strong communication skills
  • Able to work with business users in a customer-liaison type role
Would be ideal to have but is not required:
  • Development of SQL queries and SSIS packages.
  • Microsoft SQL 2005/SQL 2008 Skills:
    • Ability to create complex SQL queries
    • Ability to develop SSIS packages
    • Ability to troubleshoot performance based issues and propose solutions.
    • Microsoft Windows 2003/2008 server
William Blankenship
william@itavalon.com  
916.997.0741
550 Harvest Park Drive, Suite B
Brentwood, CA 94513