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Customer Support Agent
Ref No.: 18-00152
Location: Batesville, Indiana
Howard Systems seeks several Customer Support Agents in Batesville, IN.
  • Duration: 01-Oct-2018 - 28-Feb-2019
  • Business Unit:Operations and IT
  • Education Level:High School Graduate/GED
  • Description:
  • Responsibilities:
    • Answering inbound calls regarding billing (mostly)
    • Ability to handle callers whom are highly upset and assist with professionalism
    • Provide excellent customer service to all callers and have a commitment to follow up
    • Dedication to the promises made to the customers –It could take weeks to get the answers back for the customer. Responsibility for resolution of all issues.
    • Excellent documentation skills - accurate notation of telephone conversations and written communication into a computer database
    • Ability to navigate through several systems (Salesforce, Outlook/Email, web based systems and proprietary software).
    • 80% inbound calls –Most outbound calls will be follow ups - team handles 100-200 calls total a day with average talk time per call 6 minutes.
    • New projects for outbound calls are being added to the team's responsibility. You may be asked to make outbound calls on billings as well.
    Dedication to High Level of customer service for specialized clients
  • Requirements:
    Must haves:
    · Preferred prior customer service experience – will be handling questions, providing answers/solutions, and entering updates in system
    · Strong communication skills with a high level of personal integrity and accountability
    · Strong work ethic and ability to work independently when necessary
    · Advanced problem solving skills and creative thinking
    · Proficiency with computer and Microsoft Office and Excel
    · Prior experience handling escalated calls
    · Banking and/or insurance industry experience