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Enterprise Content Management Engineer
Ref No.: 18-08299
Location: Warren, New Jersey
Position Type:Direct Placement
Experience Level: 3 Years
Start Date: 09/12/2018
We seek an Enterprise Content Management (ECM) Engineer for a full-time, direct-hire role with our client at their Warren, NJ office. The Enterprise Content Management (ECM) Engineer is responsible for supporting and taking ownership of the Enterprise Content Management (ECM) application throughout the organization. The Enterprise Content Management (ECM) Engineer will be responsible to resolve daily production ECM issues and design and develop document processing and workflow solutions in response to all business departments and individual's needs.


Essential Duties and Responsibilities:

  • Delivers first-class software solutions using a combination of out of the box Laserfiche Enterprise software and custom-coded solutions tailored to business needs.
  • Analyzes business needs and requirements to design and implement new solutions.
  • Document custom solutions provided to business customers and framing the scope of the engagement
  • Provides post-implementation support for solutions (including troubleshooting, maintenance and training).
  • Installation and testing of the latest Laserfiche patches/releases.
  • Monitor Laserfiche Workflows to ensure continuous operation of business-critical processes and integrations. Analyzes performance of Workflows to ensure optimal processing of data.
  • Proposes recommendations for improving content management solution capabilities.
  • Develops, documents, and maintains standards, best practices, and system usage procedures for Laserfiche solutions. Assists in the development of document or content classification to facilitate information capture, search, and retrieval. Conducts needs assessments to identify document management requirements of departments or end users.
  • Analyzes, interprets, and disseminates system performance data.
  • Implements scanning or other automated data entry procedures, using imaging devices and document imaging software.
  • Maintains a variety of documentation, including operations procedures and error logs. Corrects and documents operational problems and discrepancies, including application changes and procedural changes as directed by supervisor or manager. Communicate changes in operating procedures and techniques to all operations personnel.
  • Ensures software source code and application changes are promoted into both the QA and Production environment by following designated Change Management processes and controls.
  • Support internal and external audits of company processes and systems; i.e. delivering audit requests to exhibit that audit controls are followed, compile lists of active users for quarterly application recertifications

Qualifications:

  • Bachelor's degree in Computer Science, Physical Sciences, Engineering, or related field is required.
  • 1-3 years of related work supporting experience with document management solutions
  • Experience with ECM systems are required, such as Laserfiche, Documentum, OnBase, or Image Write
  • Programming skills (C#, VB.NET, ASP.NET, MVC, and/or JavaScript preferred), knowledge of SQL, general IT knowledge.
  • Experience using Configuration and Change Management tools and PC & server troubleshooting.
  • Experience with responding to reported incidents/alerts.
  • Proven ability in using configuration management standards.
  • Exceptional analytical, conceptual, and problem-solving abilities.
  • Highly self-motivated and able to work independently as well as in a team environment.
  • Excellent customer service focus.
  • Familiarity with all aspects of the SDLC, from requirements definition through production support.
  • P&C insurance experience preferred but not required

Please send resumes to nancym@arconline.com or apply directly while viewing all of our jobs at http://www.arcgonline.com