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IT Service Desk
Ref No.: 18-00388
Location: El Dorado Hills, California
Start Date: 05/07/2018
IT Service Desk-Intermediate- El Dorado Hills, CA Contract Opportunity!
Pay Rate: $22 per hour
Come work within a team of IT professionals who deliver Customer Excellence focused support.  Leveraging cutting-edge technology with our IT Service Management products and self-service/automated solutions for our customers. Empowering and advocating self-help awareness and knowledgebase use at the Enterprise level to improve customer satisfaction and productivity.
 
Responsible For:
  • Remote support to users with technical problems and information technology issues involving personal computers and network services in an advanced network environment.
  • Provides support (via telephone and chat), diagnostics and troubleshooting of computers, network services and related peripherals to local and remote access users.
  • Provides end-user support and general training in the use of various software packages and in-house developed software.
  • Provides ticket status updates and metric reports to management. Develops, documents, implements and audits standard operating procedures and customer service guidelines relating to Service Desk IT support.
  • Able to function independently and produce results that meet standards of quality, timeliness and accountability.
  • Minimal supervision and general direction.
  • Performs work that is varied and moderately complex. Implements designs or approaches developed by others following knowledgebase procedures.
  • Ability encompasses broad knowledge of concepts, practices and procedures within particular field of specialization.
  • Generally, requires 2 to 5 years of professional experience in a Service Desk, Support Center or Help Desk related field.
 
Required Skills: What do you like to see on resumes?
High quality Customer Service skills (empathy, probing questions to gain understanding, “I can” attitude)   1-2 years of Help Desk experience  
Windows troubleshooting   Active Directory experience  
Office 365 troubleshooting   Microsoft Exchange Provisioning experience  
VPN troubleshooting   Tech degree or tech school classes  
Remote Desktop troubleshooting