Previous Job
Sr. Software Engineer (Full Stack Support Engineer) : 18-00878
Ref No.: 18-00878
Location: San Francisco, California
Primary Skills : Java, Spring, Hibernate, ActiveMQ, JBoss, Oracle/ SQL Server, JavaScript/ HTML/ CSS
Duration : 12+ Months
Contract Type : W2 only

We are looking for an experienced full stack developer to join our Technical Support team in San Francisco. We provide Technical Support for multiple product lines.

Responsibilities : 
  • Handle Support Tickets, E-mails and After Hours Support Voice Messages regarding Client Problems, Training issues
  • Analyze and collect logs for the defects identified with detailed steps to replicate
  • Conduct remote login sessions (if required) to understand the problem or explain the solution
  • Consult with partners and 3rd-party developers on how to best use our APIs and services to meet the needs of their applications
  • Be willing to learn our software product inside and out, in order to become the firm's 'product expert'
  • Use existing internal tools such as Splunk to build dashboards and reports that help monitor the business.
  • Build test scripts and sample code / applications to assist our partners and 3rd-party developers with their efforts.
Qualifiactions : 
  • 5+ years experience with web development in Java 2+ years in technical support
  • Experience with consuming REST APIs and service-based architectures.
  • Excellent software engineering habits: object oriented design, unit testing, integration testing, data structures etc.
  • Capable of translating customer requirements into solution guidance using our APIs and services.
  • BS or MS degree in Computer Science

       Please apply directly to or call on: 408-512-2365