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IVR Telephony Product Manager (Remote): 18-00552
Ref No.: 18-00552
Location: Nashville, Tennessee
Primary Skills : Product Management, IVR Telephony
Job Duration : 6+ Months Contract Initially (Nashville, TN or Remote)
Contract Type : W2

 Description/Responsibilities :

R​esponsible for delivering and enhancing Interactive Voice Response (IVR) and Telephony solutions in support of major domestic and international mobile device carriers (ATT, Verizon, Sprint, Bell Mobility, KPN, and TelCel) across multiple Voice technologies (to include Avaya and Cisco Voice Portal Infrastructures) and within call center operations. 
Support the implementation of voice technology solutions
Define ​and Manage scope of Voice related changes

 Qualifications/Required Skills : 
  • Experience driving change and improving the customer experience with IVR and Voice technology in a dynamic, high volume, fast paced environment
  • Previous Interactive Voice Recognition (IVR) experience - 2-3 years and an understanding of how automation supports a business. Candidate should understand how to look at reporting of call behavior and understand metrics and the impact of call behavior
  • Profiency in Microsoft Product Suite, SQL, to include
  • Bachelor's Degree in computer science or releated field.

Apply directly with your update resume or call Navin at : 408-512-2355