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Network Architect : 17-04335
Ref No.: 17-04335
Location: Walnut Creek, California
Primary Skills : Cisco IPC, Genesys CME, Genesys CC Pulse, Genesys Interactive Insights
Location : Walnut Creek, CA
Duration : 2 Years
Contract Type : W2 Only (1099 or Corp-Corp is not an option)

Required :
  • Minimum four (4) years’ experience in network/telephony system and user support.
  • Minimum two (2) years in a leadership role working with IT or operational teams
  • Minimum ten (10) years IT experience in a support or operations environment.
  • Bachelor's degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field.
  • Standard hours, but should also be available to work evening/overnight to support change activity on rare occasions.
Job Description :
  • Follow-up with organization-IT & Verizon on completion of Work Orders and Resolution of Incidents.
  • Work with business on detailing Change Requests, use of applications, identifying issues.
  • Troubleshooting issues. Communicating status updates to business & IT Leaders.
Skills a Top Candidate should have:
  • Cisco IPC configuration/administration.
  • Genesys CME configuration, including Routing, DNs, Agents, Reporting
  • Genesys CC Pulse configuration.
  • Genesys Interactive Insights reporting.
  • NICE Quality Management operation.
  • Aspect eWorkforce Management operation.
Soft Skills :
  • Ability to effectively communicate with any business partner, from call handlers to call center directors. And, with any I-Business Unit & Verizon personnel.

   Please apply directly with your updated resume or call Subrata @ 408-512-2372