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Claims Assistant
Ref No.: 17-00216
Location: Atlanta, Georgia
Position Type:Contract
Title: Claims Assistant
Length: 4 month Temp Contract (likely to be extended)
City & State: Chicago, South LaSalle St, IL

Claim Assistant Role:
As a Claims Assistant supporting the Americas Regional Claim Operations team, you will be expected to provide excellent day-to-day customer service, requiring consistent and high-quality delivery of operational and technical claims support services within the Americas claims region on behalf of and in support of our Claim Specialists and Claim Managers.

What will your essential responsibilities include?
• First notice of loss new claim setup.
• Triage queries/ route calls from external contacts, e.g., brokers, insureds, claimants to support the Claims team.
• Participate in inter-team and intra-team ad hoc projects as required.
• Support copy / scan / mail processes.
• General administrative tasks within an insurance claims office environment.

We're looking for someone who has these abilities and skills:
• Experience: 3+ years of insurance industry operational/shared services support experience preferred.
• Analytic Skills: Possesses strong analytical skills and sound judgment.
• Interpersonal Communication: Excellent verbal, written and collaborative communication skills. Able to communicate effectively with internal and external stakeholders. Ability to work in a fast-paced environment and efficiently juggle numerous concurrent responsibilities.
• Collaborative Approach: Develop and maintain productive working relationships with insured, brokers, Claim Specialists & Underwriters. Provide guidance and seek input from others as needed to achieve the best results. Capable of collaborating within a virtual team environment with either local or remote supervision.
• Results Oriented: Approach tasks proactively and anticipate needs. Think quickly and prioritize multiple work streams without sacrificing quality.
• Continuous Improvement Mindset: Willing to ask questions and explore new ideas. Eager to learn and focused on continuously improving technical skills.