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Information Technology Support Specialist (Service Desk)
Ref No.: 17-02008
Location: Chesterfield
Contingent-Information Technology Support Specialist (Service Desk)(
Job Number:
1063597)Description
Position Purpose: Serve as the primary contact in providing customer service and technical support to internal partners and vendors with more complex issues.
  • Design, build and/or test new systems, processes or services
  • Respond to requests for new services
  • Document workflow of processes within the organization
  • Investigate, research and troubleshoot more complex IT related issues
  • Perform new user IT training and communication of IT policies and standards
  • Perform scheduled departmental audits and report findings to management
Qualifications

Preferred Skill: NACLC Security Clearance
Additional Information: Candidates with Military/Government backgrounds are a Plus

Education/Experience: High School diploma or equivalent. Bachelor's degree in Computer Science, MIS, or related field preferred. 2+ years of combined Information Technology and call center experience. Required: Operating system familiarity (currently Windows XP and Windows 7). Working knowledge of desktop productivity software applications to provide desktop support (e.g., Microsoft Office, McAfee, SCCM applications). Familiarity with installation & support of relevant hardware (i.e. Laptops, Thin Clients, Desktops, printers, etc.).