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Service Desk Analyst
Ref No.: 18-00389
Location: Washington, District of Columbia
Position Type:Direct Placement
Experience Level: 4 Years
Start Date: 10/08/2018
Our client is looking for a Service Desk Analyst to join their team. This individual will be resposible for providing exceptional customer service and support to the our client and their clients.

Daily tasks include-
  • Providing end-user support services
  • Troubleshooting assistance
  • Problem resolution via telephone
  • Remote desktop connection, and/or visits to user locations (if needed)
  • They're looking for somebody who can take ownership ownership of issues and work until they have timely resolution of all incident tickets and change orders. This involves interacting directly with other IT groups to determine the proper remediation for an issue; setting-up and quality assurance testing of new hardware and software for existing and new end-users in the Firm and other duties as assigned.

Required skills-
  • Minimum of four years of experience in end-user support.
  • Two-year college degree preferred. Equivalent experience will be considered.
  • Strong communication and interpersonal skills.
  • Experience implementing, maintaining and supporting Windows operating systems and Microsoft Office applications.
  • Technical experience configuring and supporting workstations, laptops, printers, and related equipment.
  • Flexibility to work additional shifts as needed

Shifts available-
Service Desk Analyst Hours:
  • 10:00 AM to 6:30 PM, Monday through Friday
  • 1:30 PM to 10:00 PM, Monday through Friday
  • 11:00 AM to 11:00 PM, Saturday & Sunday and 2:00 PM to 9:45 PM, Monday & Tuesday
  • 10:15 AM to 7:00 PM, Thursday & Friday and 8:00 AM to 7:00 PM Saturday & Sunday