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Tier 1 CSR / VOIP Technician
Ref No.: 17-02276
Location: Sandy, Utah
Tier 1 Customer Technical Support
Contract to Hire
Salt Lake City, Utah
Pay Target $16 - $18/hr

Job Summary:
The company is expanding at a steady growth rate. They are looking to add some additional Tier 1 support for their products and customers. They currently have level 2 and 3 support staff onsite. You would handle inbound calls to existing and new clients/customers. The company product is their VOIP solution(hardware and software). So you need to be able to troubleshoot & get their 'phone systems' working. Strong PC, Internet connection, and some basic phone troubleshooting systems. They can teach you the VOIP if you don't have it already.

Might need to work in conjunction with the client's ISP to resolve issues.

Must know basic firewalls and network switches.
Strong understanding of networking and TCP/IP

They need someone who can communicate with the customer via phone at their level. Be an active listener who can scale up or down their technical acumen based on who they are talking to on the phone. Some of their customers have an internal IT resource(s) while others do not.

Required Skills:
  • 2+ years experience technical PC & Network troubleshooting and customer support.
  • 1+ years installing and/or troubleshooting networking equipment such as Firewalls, Routers, or Switches.
  • Strong understanding of TCP/IP and troubleshooting
  • Great customer service skills. Working with customers over the phone.

Network+ certification
Troubleshooting of VOIP systems
Web Development or scripting

Small Teams
Relaxed corporate feel

Soft Skills:
Someone who can adjust their conversation to the level of technical acumen the customer has.
Active Listener
Great phone communication skills.