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Senior Trade Support
Ref No.: 17-02089
Location: New York, New York
Title: Sr. Trade Support Analyst
Location: NYC
Direct Hire w/Client
Salary: DOE (Depends on experience)

PURPOSE - Providing day-to-day support within the US Fixed Income Application support team for the Rates (Cash, MBS and Derivitives) markets including; - Pricing, P&L, Risk, eTrading, Halo,Light Year, Deriv Pricing systems, ION Marketview and Bloomberg TOMS.

  • Reports to the North American Head of Rates Support
  • The position has no direct reports
  • External relationships, 3rd party IT vendors, brokers and exchanges.
  • Interacts with peers from the various IT Applications and Infrastructure groups, to trouble shoot and fix any issues that arise during the day.
  • Interacts with FIC business community (Rates, derivitave and MBS traders, sales, Product Control, Back Office) locally in US  and other Client's geographic regions, providing support and assistance.
  • Administer, maintain and troubleshoot various eTrading platforms (e.g. Bloomberg TOMS, TradeWeb, ICAP, eSpeed, ION) including managing trading permissions and quoted inventory.Support and undertake daily system administrator routines for the fixed income systems (e.g., Halo eTrading and Pricing, investigate bond pricing, / eTrading queries, Ion execution issues, MDX/Felix add-ons etc).
  • Part of the NA Rates team providing cross coverage in NY/Toronto for pricing and eTrading.
  • First point of contact to support US Deriv including Ion, Felix, Light Year and Raven
  • Understand Derivative, Rates and MBS trade flow, and work with Quants/Product Control and Dev teams to resolve issues.
  • Address trader inquiries
  • Sophisticated understanding of business concepts for both Cash and Derivatives, including risk and P&L attributes.
  • Extensive Excel skills.
  • Manage the deployment of new / updated system features and releases.
  • Provide application training to existing and new users.
  • Support and Maintain P&L, Pricing and Risk spreadsheets.
  • Working knowledge of Bloomberg TOMS.
  • 4 years minimum FIC support experience.
  • Solid understanding of FI traded products for both Rates and Derivative markets. MBS knowledge would be a plus.
  • Proven experience of working in a trade floor environment, managing system outages using incident management skills and processes.
  • Communicate clearly and precisely to the business and IT during highly stressful incidents.
  • Comfortable with SQL queries and scraping logs.
Preferred or a Plus
  • Experience with Ion and/or Winfits.
  • The main hours are 7am to the close of trading (normally 5:30pm) Monday to Friday. Covered by 2 shifts.
  • Work outside these hours is expected on a "when needed” basis.
  • Weekend work is also required on an "as needed” basis for major system enhancements / BCP test.
  • Maintains a "client first” mentality.
  • Can work well under stress / high pressure environment.
  • Focuses on assisting the business in revenue generation / protection through best practices.
  • Strong communication skills, written and oral; proven people skills.
  • Takes personal responsibility for implementing change.
  • Abides by the code of conduct.
  • Believes Client's Core Values are essential to the smooth running and successful operation of the business.