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Field Research Coordinator - PSE
Ref No.: 17-03846
Location: San Antonio, Texas
Field Research Coordinator
San Antonio, TX
6 Month Contract

Job Description
  • Assists in the collection of accurate statistical information for uses in the development and publication of test products and services.
  • ¿May perform a variety of filling, scoring, checking, coding and data entry/verification tasts related to the developmentof test products and services.
  • Work under moderate supervision, in a fast-paced professional call center environment
  • Answer a high volume of incoming customer phone calls, emails and faxes while maintaining high customer service standards.
  • Utilize problem-solving skills to resolve customer issues Identify customer needs and expectations;
  • Project an attitude of service, empathy, and patience to all customers under all circumstances.
  • Follow up to ensure caller understands and has complete information.
  • Be able to multi-task, performing customer service tasks and other functions as necessary.
  • Maintain quality service while following policies and procedures.
  • Develop and maintain communication in a cooperative and professional manner with all levels of staff and customers by communicating openly, honestly and constructively.
  • Maintain strictest confidentiality; adhere to HIPAA guidelines/regulations.
  • Attention to detail
  • Strong Interpersonal skills
  • Strong Written and Verbal communication skills
  • Ability to work well with others
  • Self-Motivated
  • Have the ability to Multi-Task
  • Positive, can-do attitude is critical
  • Customer service skills
  • Good phone etiquette
  • Moderate to advanced proficiency in Excel/Word/Access, and Web Based applications
  • Strong problem solving skills
  • Initiative and creativity in accomplishing tasks
  • Experience in a call center or customer service role.
  • An Associate's degree, and/or Spanish language skills are a plus
  • Strong organizational skills
  • Ability to work within a team
  • Punctual
  • Bachelor's Degree or near completion in Education, Sociology, Communication, Business, Marketing or other closely related degree