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Professional Services Engineer
Ref No.: 17-03704
Location: South Jordan, Utah
Professional Services Engineer
Location: Salt Lake County
Duration: Perm
Salary: 65k to 81k

Our Client is looking for Services Engineer that will engage directly with customers, facilitate in-depth discussions, conduct exploration and analysis, creatively provide solution options to customers. The Professional Services Engineer will accurately design, build and test the contact center configuration to customer specifications.

Skills/Must Haves
  • 5+ years of professional experience in a professional services role
  • 3+ years of experience with implementing TDM and/or VoIP Call Center solutions (Genesys, Avaya, Cisco, Aspect, ect)
  • Must have Contact Center Experience
  • Knowledge of SaaS, networking, internet concepts, web development, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices.
  • Project management, customer interaction and technical call center skills

Bonus Skills
WFO solutions (NICE, IEX, Verint, CSI, Calabrio