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Project Manager
Ref No.: 17-03514
Location: Schaumburg, Illinois
Project Manager
Schaumburg, IL
3 Year Contract

Job Description
  • The Client Global Service Management (GSM) shall provide the following Services: Customer Advocacy
  • Advocates for the customer within the Client.
  • Proactively engages on challenges, develops service action plans, and implements changes that improve the customer's experience
  • Oversee escalated issues through to resolution.
  • Develops Strategic Relationship & offers Recommendations to achieve Customer's business goals in conjunction with sales teams.
  • Promotes eAdoption tools and processes.
  • Maintains Client Profiles in various systems.
  • Stewardship
  • Customer/Network Performance Results, as applicable (example may include, but not limited to):
  • Executive/Consultative
  • Operational/Performance Reporting (Provisioning, Maintenance, Billing, Contract Summary, Spend, Usage & Subscriber Summary, Customer Service Guide, as applicable) Service Assurance (Maintenance/Repair)
  • Critical Escalation Support
  • ¿Planned Maintenance notification, as applicable
  • Reason For Outage/Root Cause Analysis delivery upon customer request.
  • Service Delivery (Ordering/Provisioning)
  • Critical Escalation Support Billing (Bill Dispute/AR Management)
  • Critical escalation Support