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Help Desk Support Technician
Ref No.: 17-03308
Location: Palm City, Florida
Help Desk Support
Palm City, FL
Contract-to-Hire: $20-$25 per hour / $40-$50k annually

Our client is looking for a Help Desk Support Technician to join their growing team in Palm City, Florida. The ideal candidate will be customer focused with desktop support on both PC and MAC's
  • Provides technical consultation and support to customers in the use of industry standard PC hardware and software
  • Provides technical consultation and support to customers in the use of Apple related products including MAC laptops and iPhones
  • Provides desktop support for LAN based PC's on both the operating system and the applications levels
  • Maintains relationships with internal and external customers measuring client satisfaction and recommending appropriate steps to enhance customer satisfaction
  • Assists in the installation of new PC's by creating images, imaging, and delivering to the users. Installs and monitors desktop operating system, anti-virus software, and other applications, system patches and upgrades
  • Performs computer and phone moves/adds/change
  • Assist with routine maintenance of Voice Over IP telephony as needed
  • Provides printer support including troubleshooting and resolving all facets of printing issues and calling in for repairs when necessary
  • Selects, recommends, and completes purchasing of new and replacement systems and components
  • May assist with routine maintenance of LAN infrastructure, as needed
  • Maintains data integrity and file system security for the desktop environment
  • Support and configuration of mobile devices
  • Research problems and identify possible solutions
  • Communicates technical information to both technical and non-technical personnel
  • May participate in development of information technology and infrastructure projects