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Support Tech
Ref No.: 17-03207
Location: Salt Lake City, Utah
Support Tech
Salt Lake City, UT
1 Year Contract

Job Description
  • Exemplifies Relationship Care and problem resolution skills in providing second level support via email and phone.
  • Provides extraordinary customer care by responding to customer second level support queries in a fast-paced customer care environment.
  • Develops customer relationships on every interaction that result in measurable customer value.
  • Documents new customer support cases in a presentable format with constructive analysis and resolution notes.
  • Improves the customer experience by using tools such as iCare, Sales Force, Voice of The Customer, Service Now, and Ecco.
  • Assists in the analysis of underlying issues arising from investigations and performs in-depth root cause analysis.
  • Delivers small and medium sized projects and performs business system administration.
  • Leads emergency bridge calls to circumvent critical issues within SLA.
  • Produces scheduled & ad-hoc reporting on an as-needed basis.