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Customer Support
Ref No.: 17-03180
Location: Arlington Heights, Illinois
Customer Support
Arlington, Heights, IL
1 Year Contract

Job Description
  • This position will provide support for Client Managed Customers.
  • Customer call receipt - first point of contact for Customers for problem recording.
  • Customer verification, problem validation and documentation.
  • Ticket Management.
  • Status customer on a regular basis.
  • Manage escalations.
  • Interface with internal and external Telecommunication/Vendor.
  • Adhere to SLAs, processes and tools.
  • Basic trouble shooting routers/circuits.