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Customer Service
Ref No.: 17-03049
Location: Salt Lake City, Utah
Customer Service
Salt Lake City, UT
7 Month Contract

Job Description
  • FX International Payments is a fast-growing department within Foreign Exchange Services that provides businesses and financial institutions with the ability to make foreign exchange transfers and send international drafts to overseas suppliers and beneficiaries in an on-line or telephone based environment.
  • Clients use a leading edge on-line platform to send and receive foreign currency, book forward contracts and request international drafts.
  • The successful candidate will be responsible for supporting the Tier 3 business client's managers.
  • He/she will be responsible for managing team inbox and distribution of activities.
  • Candidate will act as Customer Service support and be responsible for assisting clients with basic account assistance and password resets.
  • Candidate will work under immediate supervision.
  • A certain degree of creativity and latitude is required.
  • Support incoming Customer Service calls for FXIP US.
  • Provide general account information and password resets
  • Support the FXIP Tier 3 Account Development in the following: CPR Cases/Questions, Missed Deal Reports, Awaiting Funds Reports and Shared Inbox distribution.
  • Provide general support to team in the following: Monitor and manage reporting to drive efficiencies, work with other departments within FXIP to expedite processing, resolve client issues and support inbound 800# calls, support in familiarizing clients with online platform, manage and distribute workload from team email and phone channels
  • 5 + years Customer Service or Relationship Management experience
  • Excellent verbal and written communication skills
  • Exceptional client and relationship management skills
  • Strong computer literacy with a solid working knowledge of Microsoft Office products including excel, word and outlook.
  • Strong business and financial acumen
  • Demonstrated patience and ability to solve customer concerns
  • Ability to organize large amounts of information ,multi-task and establish priorities
  • Ability to clearly articulate inspire project confidence ,influence, overcome objections, and remain resilient throughout the process
  • Knowledge of Foreign Exchange markets and products a plus