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Desktop Systems Analyst
Ref No.: 17-03023
Location: Cincinnatti, Ohio
Desktop Systems Analyst
Cincinnatti, OH
1 Year Contract to Hire

Job Description
  • Work assignments are varied and of greater scope and complexity, often involving testing and troubleshooting to identify problems.
  • ¿Under limited supervision, incumbents analyze, troubleshoot, repair, and maintain the computer system, terminal network, and peripheral equipment relating to computer and network hardware and software.
  • Performs routine preventative maintenance on all computer system equipment.
  • Utilizes diagnostic programs and electronic test equipment.
  • Performs analysis and administrative tasks in the planning, design and installation of new and existing personal computerbased applications.
  • Troubleshoots and modifies PC software applications.
  • May work on complex applications and be involved in making recommendations or decisions to meet overall departmental or organizational needs.
  • Resolves technical problems in a call center/help desk environment, reviewing requests submitted via e-mail or phone.
  • Develops and uses good customer service abilities and technical skills to resolve issues surrounding installation and usage of software and hardware products.
  • Responsible for supporting the timely process through which system problems are controlled.
  • Will isolate, resolve and follow-up with end-users to resolve MIS problems of a high level of complexity.
  • Provides guidance /training to less experienced personnel including Helpdesk technicians.
  • Will provide evaluation input to supervisor.
  • Installs, configures and troubleshoots desktop systems, laptops, workstations and network connectivity issues with increasing autonomy.
  • Installs, configures and troubleshoots desktop software systems, including operating systems, office solutions, and other common desktop packages.
  • Maintains and updates records and tracking databases associated with help desk problems, asset deployment, etc.
  • Documents all work related procedures, processes, and support activities.
  • Assists with design, implementation, and maintenance of IT help desk including documenting and tracking issues to ensure a timely resolution, evaluate issues to establish priorities and establish a timeframe for resolution, design statistical reports to identify reoccurring incidents that may be prevented.
  • Performs detailed analysis and debug of failing systems and tests in order to characterize and isolate failures and establish working PC configurations.
  • Coordinates multiple projects simultaneously, managing time and resources to ensure work is completed efficiently and within established timeframes.
  • Maintains a positive work atmosphere by acting and communicating in a manner that is cooperative and supportive of customers, co-workers and managers.
  • Other duties as assigned
Education/Experience
  • Experience/familiarity with (a) Microsoft Windows operating systems (b) Familiarity with MS Office
  • Suite (c) The implementation of commercial off the shelf products (d) computer hardware.
  • Degree/Diploma Obtained Program of Study
  • Associates Computer Science
  • Associates degree in computer science or information systems, bachelors degree preferred.