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Field Service Technician - Clearance
Ref No.: 17-02996
Location: Hill Air Force Base, Utah
Field Service Technician
Hill Air Force Base, Utah
6 Month Contract to Hire

Job Description
  • The Client has a job opening for a Field Service Specialist for Hill AFB, Utah.
  • Provide desktop/laptop and some server, IT support for customer
  • Supports computer users with installation of hardware/software and networking components to meet personal computer needs
  • Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors
  • Researches, analyzes, and provides hardware/software recommendations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment
  • Diagnoses and resolves complex end-user hardware/software problems including network, desktop, printer, remote access software, VoIP, mobile devices, MS Office, MS OS (Win XP, Vista, Win 7, WIN 10) etc...
  • Performs new computer configuration and coordinates the workstation upgrade/replacement process
  • Participates in the deployment of new software platforms
  • Track user requests for equipment, for information, and problem reporting by opening cases and keeping case histories current and complete
  • Verify with the customer that the problem has been resolved and close case
Education/Experience
  • Experience setting up/configuring DHCP and DNS
  • Experience with McAfee
  • Hardware/software requirements: MS OS; MS XP, Win 7, Win 10 MS Office Suite, MS Server 2003/2008
  • Candidate must work well in a team environment
  • Have excellent communication skills
  • Candidate must be a self-motivated.
  • Have excellent trouble shooting and analytical skills
  • Excellent knowledge of computer hardware, software, and terminology
  • Excellent knowledge of computer systems and local area networks
  • Excellent computer skills
  • Excellent organizational skills
  • Excellent problem solving skills
  • Required education: High School/GED
  • At least 5 years' experience.
  • Active Secret clearance required