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Configuration Analyst
Ref No.: 17-02992
Location: Lewisville, Texas
JOB TITLE: Configuration Analyst
This position will provide systems configuration support based on business requirements. These responsibilities will include new account creation, CRM updates, validating and analyzing data, identifying and resolving issues and designing solutions to prevent common issues from recurring. Strong communication skills are required as this role works across multiple departments. This role has an expectation to support and partner with the business to ensure quality service.

  • Support Account Management, Implementations and Client Services by ensuring accounts and groups are properly serviced and maintained
  • Manage configuration process documentation including recommending changes as necessary
  • Serve as SME for key applications
  • Complete tasks as assigned
  • Conduct data analysis
  • Provide troubleshooting and issue resolution
  • Ensure that all data is input correctly to eliminate unnecessary rework
  • Adept at translating technical information into a business format
  • Close attention to detail is critical to the success of this role
  • Work collaboratively with teammates and business partners
Preferred Qualifications
  • 3+ years as a Business or Configuration Analyst
  • 3+ Years of Healthcare Related Experience
  • Bachelor's degree in Business, Arts, Science or Engineering preferred
Detailed Oriented
  • Critical Thinking Skills
  • Relationship Building Skills
  • Ability to communicate clearly both verbally and in writing
  • Microsoft Office Suite with a requirement of Intermediate to Advanced Excel skills