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Implementation Analyst
Ref No.: 17-02991
Location: Lewisville, Texas
JOB TITLE:  Implementation Analyst
JOB LOCATION:  Lewisville, TX
Responsibilities of this position include leading implementations in support of small to large scale clients. Implementations consist of new clients, changes to existing clients set-up and the addition of our new products.
This candidate must have excellent communication, follow-up, and client management skills in order to effectively manage the implementation and client relationship. This candidate must be a self-starter, who is able to work in a fast-paced dynamic environment. They must possess initiative to drive improvement initiatives both internally and with clients.

The Implementation Analyst coordinates and prioritizes project tasks, manages timelines, maintains project plans and communicates status to internal stakeholders including Management and Clients as needed. Ensuring the project is implemented within the established timeline, contractual obligations and regulatory requirements is a key and critical responsibility.
The Implementation Analyst will be responsible for managing multiple client projects at one time. This role is responsible for scope management, change management, estimating impacts of scope change (timeline and cost) as well as managing project resources.  This role has an expectation to partner with the business and IT to implement new ideas and strategies to enhance and expedite the experience of our clients. 
  • Assess/evaluate client requirements against scope of project, manage project plan and schedule.
  • Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication.
  • Responsible for managing client expectations.
  • Ability to manage multiple clients and projects/tasks simultaneously.
  • Ability to command a group of individuals in a room quickly and be assertive in a public environment.
  • Strong internal communication skills including ability to work with all levels of the organization (IT, sales, marketing, operations.)
  • Strong focus on team environment.
  • Responsible for implementing and maintaining Standard Operating Procedure (SOP) for all ongoing business and transitioning the project to the Client Services team.
  • Presentation Skills: Provide on-line meetings and conference calls to orientate a new client and collaborate with clients about concerns.
  • Teamwork: Work closely with business partners ensure appropriate follow-up of identifying client needs and follow-up activities.
  • Project Management: Responsible for providing clients with meeting agendas, updated implementation plans, which may include project schedules, project plans, benchmark metrics, communications documents, follow-up memo's, etc.
  • Assist team in updating all implementation deliverables as required with new functionality rollouts. Create new deliverables/best practices for implementation services to enhance implementation engagements. Must be able to create new deliverables or follow standards of deliverables already in place.
Preferred Qualifications:
·        5+ years related experience and/or training
·        2+ years Project Management Experience
·        Bachelor's degree in Business, Arts, Science or Engineering preferred
·        Experience in Healthcare (Hospital or Health Insurance), Insurance or Financial Services working            in Compliance, Risk or Governance areas.
·        Microsoft Suite (Excel, Word, PowerPoint, Outlook, MS Project, and Visio) experience preferred.
·        Self-starter, initiator, strong organizational, presentation, interpersonal and consultative skills a                  must