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Diagnostic Troubleshooting Technical Writer
Ref No.: 17-02520
Location: Sterling Heights, Michigan
Diagnostic Troubleshooting Technical Writer
Sterling Heights, MI
6 Month Contract

Job Description
  • Creates and revises complex technical documentation to support the repair and maintenance of company products.
  • Ensures documents conform to company and government standards and specifications and language usage principles.
  • Develops fault isolation and diagnostic strategies.
  • Experienced with drivability and diagnostics regarding electronic, pneumatic, and hydraulic systems.
  • Creates and revises technical documentation using state-of-the-art publishing software technology including product descriptions, detailed functional descriptions, operating procedures, fault isolation, maintenance and repair procedures, illustrated parts breakdown (IPB), miscellaneous reports, or other technical documentation pertaining to company products.
  • Ensures compliance with customer requirements, government specifications, engineering standards, and language usage principles.
  • Researches and consults with engineering staff on systems and equipment to create and revise technical documentation.
  • Analyzes and interprets engineering drawings and other technical data to translate information into technical documentation.
  • Evaluates illustrations and graphics to determine how to best utilize them within documentation.
  • Requests the creation of new illustrations/graphics or changes to existing illustrations/graphics.
  • Ability to understand complex engineering designs, analyze and interpret engineering drawings and terminology, and translate into understandable language for non-engineers.
  • Ability to create and revise complex technical documentation, effectively answer customer questions and concerns related to company equipment and systems, engage in problem solving discussions with cross-functional team members, provide guidance to cross-functional team members, and ensure documentation is produced on time and within budget.
  • Ability to concentrate, attention to detail, and command of the English language.
Education/Experience
  • XML Authoring Tool Experience (e.g. Arbortext Epic Editor and Oxygen software)
  • MS Office Tools/Suite (Word, Excel, PowerPoint required; Access a plus)
  • Adobe Acrobat Professional PDF Software – proficient for use of illustration markups; or use of a similar PDF (electronic) markup tool
  • Mechanical/Electrical/Operator Tech Writer 
  • Experience/Knowledge Required, preferred in the defense industry
  • Validation/Verification
  • On-vehicle experience a plus
  • Content Management System (CMS) experience a plus
  • Customer Interaction/Customer Service skills required (some positions involve direct customer interface representing the Client)    
  • 2 years experience with bachelor's degree 5 years experience without degree    
  • Bachelor's degree or commensurate experience  
Preferred  
  • 5 years experience preferred