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Production Support III
Ref No.: 18-00349
Location: Pleasanton, California
Start Date / End Date: 10/03/2018 to 04/02/2019
Urgent need for Direct client, Pl. forward your resume to

Production Support ( SQL)
6+ Months

Job Description:
Experience on Production Support on SQL
Can write Complex SQL Queries - Joins, Triggers, Procedures and Functions
Monitor and respond quickly and effectively to requests received through the operations center.
Monitor service desk for tickets assigned to the queue, and process on a first-in first-out basis with respect to task priority.
Follow up on outstanding requests and ensure timely resolution.
Utilize and maintain the helpdesk tracking software.
Monitor the solution center email, and generate tickets out of email requests.
Analyze data discrepancies and provide/perform solution.
Create detailed instructions to solve customer issues. Test software.
Document step by step instructions of problems worked on.
Degree in the field of computer science, information systems, mathematics, engineering, or other related field