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Systems Engineer - Senior
Ref No.: 18-00341
Location: Chevy Chase, Maryland
Start Date / End Date: 10/01/2018 to 12/31/2018
Title- Senior System Engineer
Location- Chevy Chase- MD

Day to day responsibilities of this position :

-Support VoIP telephony systems for client's contact centers and back office business units.
-Deploy, Configure and Support all aspects of the Cisco Unified Communications, Call Manager, Unity Connection, and Cisco Contact Center for Enterprise (UCCE) infrastructure and other relevant Cisco Products, like CTIOS, Finesse, Cisco Unified Intelligence Center CUIC, and Deploy, Configure and Support all aspects of Collaboration tools like Jabber, Instant Messaging and Presence (IM&P), Spark and Webex
-Triage issues and perform root cause analysis, make recommendations for resolution of VoIP system issues and communicate findings.
-Partner with Outside service organization in support of the VoIP environment.
-Manage VoIP devices in accordance with best practices and client approve methods and procedures
-Develop performance analysis metrics and oversee the capacity planning for VoIP system expansion.
-Provide training and mentor technical staff for VoIP troubleshooting, configuration and overall system knowledge.
-Experience is formulating, implementing and adhering to Change Management Processes and Procedures.
-Positive, service oriented attitude, teamwork oriented mentality, and sharpened writing, oral and interpersonal skills.
-Ensure compliance with existing policies and procedures pertaining to Sarbanes-Oxley, PCI and other regulatory organizations regulations.
-Interface with business customer and peer IT teams to analyze requirements and solution/system delivery
-Develop process and procedures for implementation and operational support of systems 24x7 production support & technical support to team and customers
-Assume and perform other duties as assigned.
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