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Service Technician
Ref No.: 18-00082
Location: Warwick, New York
Position Type:Direct Placement
Start Date: 06/25/2018
Knapp Consultants is working with a client located in Warwick, NY.  This client is currently looking for a Service Technician to provide technical assistance to customers, accounts, servicers, and the national sales team for their lifting mechanisms. 

This person will diagnose, troubleshoot, and repair their line of systems and accessories as required, either at the home office or at customer's location in the local area. 

The Service Technician is trusted by customers and accounts to provide timely, accurate solutions to their technical problems.
Roughly twenty-five percent of the Service Technician's time is spent in the field repairing lifts and performing safety inspections with the use of a company vehicle and tools.  The remaining time is spent providing technical support over the phone, entering relevant data into their database and other in-house duties assigned by the Technical Support Manager.
  • Research, diagnose, troubleshoot, and identify solutions to resolve issues
  • Follow standard procedures for documenting issues and resolutions
  • Ask customers targeted questions to quickly understand the root of the problem
  • Prioritize and manage several open issues at one time
  • Associates degree or two years of technical service experience
  • Strong working knowledge of hand and power tools
  • Outstanding communication skills, including listening well to customers and colleagues
  • Personable and comfortable meeting customers at their location
  • Valid driver's license with a good driving record
  • Ability to pass pre-employment screenings: background check and motor vehicle report (MVR).
Schedule: Monday-Friday from 9:00AM - 5:00PM
Medical benefits options, profit sharing, and automatic contributions to each employee's 401k plan.

If qualified and interested:
Send e-mail to Kathy:

*Knapp Consultants is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status. EEO is the Law

About Knapp:
Knapp Consultants Inc., established in 1985, is a leading national recruitment firm headquartered in Rock Tavern, New York with a branch office in Virginia. The firm has an established presence in several major markets throughout the United States as well as specific global markets. 
Our commitment to integrity and quality has earned Knapp a distinguished reputation.  Knapp holds a New York State license, a rigorous and voluntary program. 
Our extensive industry associations give us insight to a broad range of industries and services, enabling our recruiters to best meet your  recruiting needs.
The vision of Knapp Consultants, a Human Resources Company, is to offer superior recruitment, and contract staffing, and Human Resources services to meet the ever-changing needs of our clients.