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Customer Service Representative
Ref No.: 18-00051
Location: Yorktown Heights, New York
Position Type:Direct Placement
Start Date: 04/12/2018
Our client, an apparel manufacturer located in Yorktown Heights, NY is currently seeking a Customer Service Representative to join their team.

We are looking for an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Responsibilities and duties:
  • Provides customer support by placing orders either on the phone or by fax. 
  • Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns.
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
  • Update customer information in the customer service database during and after each call
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
  • Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers.
Desired skills:
  • High school diploma/GED required (Associate degree in a business related field preferred).
  • Ability to remain professional and courteous with customers at all times.
  • Excellent verbal and written communication skills.
*Knapp Consultants is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status. EEO is the Law

About Knapp:
Knapp Consultants Inc., established in 1985, is a leading national recruitment firm headquartered in Rock Tavern, New York with a branch office in Virginia. The firm has an established presence in several major markets throughout the United States as well as specific global markets. 
Our commitment to integrity and quality has earned Knapp a distinguished reputation.  Knapp holds a New York State license, a rigorous and voluntary program. 
Our extensive industry associations give us insight to a broad range of industries and services, enabling our recruiters to best meet your  recruiting needs.
The vision of Knapp Consultants, a Human Resources Company, is to offer superior recruitment, and contract staffing, and Human Resources services to meet the ever-changing needs of our clients.