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Customer Support Specialist
Ref No.: 17-00208
Location: Fishkill, New York
Position Type:Direct Placement
Start Date: 01/17/2018
Our client located in Dutchess, County NY is looking for a dynamic Customer Support Specialist.

The Customer Support Specialist will be a liaison between Customers, Sales, Technical Support, Distribution and Finance.  This role is solutions driven, and requires the utmost respect for customer interactions and support. 

  • Manage incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
  • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through Siebel and QAD.
  • Provide high quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and Web support.
  • Troubleshoot customer issues over the phone through effective probing and identifying the root of the customer issue to effectively provide solutions that best resolve the issue.
  • Provide high quality support to customers in response to inquiries about products and services.
  • Covering Front Desk Breaks and lunch periods.
  • Minimum of 2+ years of experience in a customer service or help desk capacity required.
  • Four year college degree preferred. 
  • Strong multi-tasking and attention to detail skills required. 
  • Must be flexible and have the ability to work shifts from 8am to 8pm and Saturdays.
  • Effective communication skills with both internal and external customers.
  • Experience with multiline telephones and online ticketing systems.
  • Experience with Internet Explorer and Microsoft Office.
  • Home internet access for off-site/remote operation required.
If you or someone you know is interested in applying for this position and possess the qualifications required, email:

Melinda Vyskocil

*Knapp Consultants is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status. EEO is the Law

About Knapp:
Knapp Consultants Inc., established in 1985, is a leading national recruitment firm headquartered in Rock Tavern, New York with a branch office in Virginia. The firm has an established presence in several major markets throughout the United States as well as specific global markets. 
Our commitment to integrity and quality has earned Knapp a distinguished reputation.  Knapp holds a New York State license, a rigorous and voluntary program. 
Our extensive industry associations give us insight to a broad range of industries and services, enabling our recruiters to best meet your  recruiting needs.
The vision of Knapp Consultants, a Human Resources Company, is to offer superior recruitment, and contract staffing, and Human Resources services to meet the ever-changing needs of our clients.